Responsible Gaming at keha88

Age Restriction & Verification

keha88 operates strictly as an 18+ only platform. Gambling is not appropriate for minors, and keha88 takes its obligation to prevent underage access seriously. Every new account registration requires date-of-birth confirmation at sign-up, and keha88 reserves the right to request documentary proof of age at any point during the account lifecycle.

Age verification is conducted as part of our standard Know Your Customer (KYC) process. Accepted documents for age verification include a Bangladesh National Identity Card (NID), passport, or birth certificate issued by a recognised authority. Until age verification is successfully completed, withdrawal functionality may be restricted on new accounts.

Parents and guardians in Bangladesh are encouraged to use internet filtering tools to prevent minors from accessing online gambling platforms. If you share a device with young people, ensure your keha88 account is protected with a strong, unique password and that you log out fully after every session. Never share your keha88 login credentials with anyone, including family members.

Recognising Problem Gambling

Gambling is an enjoyable leisure activity for the vast majority of keha88 players. However, for a small number of people, gambling can develop into a compulsive behaviour that causes real harm to their finances, relationships, and mental wellbeing. Recognising the early warning signs is the first step toward regaining control.

Problem gambling does not always present as dramatic or obvious. It often develops gradually — what begins as casual cricket betting or a few rounds on a slot game can escalate when a player starts chasing losses, betting beyond their budget, or using gambling as an emotional coping mechanism. The following patterns are widely recognised indicators that gambling may be becoming problematic.

If you recognise any of these patterns in yourself or in someone close to you, keha88 strongly encourages you to use the player protection tools described in the sections below, or to reach out to our support team directly. Seeking help early makes a meaningful difference. There is no shame in asking for support — it is the responsible thing to do.

Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling screening tools. Answer each question honestly — this checklist is for your own reflection only, and your answers are not recorded or shared with keha88. If you answer "yes" to three or more questions, we recommend activating a time-out or contacting our support team for guidance.

Player Protection Tools

keha88 provides a suite of responsible gaming tools accessible directly from your account settings. These tools are designed to put you in control of your gambling behaviour before a problem develops, or to help you step back if one already has. All tools are free to use and take effect without delay.

To access any of these tools, log in to your keha88 account and navigate to Account Settings → Responsible Gaming. If you experience any difficulty activating a tool, contact the support team at [email protected] and a representative will assist you within one business day. All responsible gaming requests are treated with complete confidentiality.

Self-Exclusion Options

Self-exclusion is the most decisive responsible gaming tool available at keha88. When you self-exclude, your account is locked and you will be unable to log in, deposit, or place bets for the duration of the exclusion period. keha88 will also immediately remove you from all marketing mailing lists and will not send you any promotional communications while your exclusion is active.

Self-exclusion cannot be reversed before the chosen period has elapsed. This is an intentional design feature — it ensures that a moment of resolve is protected against impulsive reversal. keha88 maintains a permanent record of all self-exclusions to prevent re-registration under a new account during the exclusion period.

1. Log in to your keha88 account and navigate to Account Settings, then select the Responsible Gaming tab from the menu.
2. Select "Self-Exclusion" from the available tools and choose your preferred exclusion period from the options listed above.
3. Confirm your identity by entering your account password. This step ensures that self-exclusion cannot be activated by someone else accessing your device.
4. Submit your request. Your account will be locked within 24 hours. You will receive a confirmation message to your registered email address once the exclusion is active.
5. Contact support if needed. If you are in urgent distress and need your account locked immediately, contact [email protected] and request an emergency suspension. Our team will act within the hour.

Deposit & Spending Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. keha88 allows players to set limits in Bangladeshi Taka (BDT) across three time horizons. These limits apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, Mastercard, and bank transfer — so there is no way to circumvent a limit by switching payment method.

Reducing a limit takes effect immediately. If you lower your daily limit from ৳1,000 to ৳500, the new lower limit applies to your very next deposit attempt. Increasing a limit is subject to a mandatory 7-day waiting period. This cooling-off period is a deliberate safeguard — it prevents an impulsive decision to raise your budget in the heat of a losing streak from taking effect before you have had time to reconsider.

Time-Out & Cool-Off Features

A time-out is a short-term account suspension that gives you a structured break from gambling without committing to a long-term self-exclusion. It is designed for players who recognise they need to step away for a period — perhaps after an unexpectedly large losing session, or simply when gambling starts feeling less like entertainment and more like a habit.

During a time-out, your keha88 account is fully suspended. You cannot log in, make deposits, place bets, or access the live casino. Any active bonus offers are paused and will resume their validity clock when your time-out ends, subject to the specific bonus terms that applied at the time of the offer. Pending withdrawals are not affected and will be processed normally.

Unlike self-exclusion, a time-out will expire automatically at the end of the chosen period, after which you will be able to log in and resume play. keha88 will send a gentle reminder email 48 hours before your time-out expires, which includes a link to responsible gaming resources and a prompt to review your deposit limits before returning.

Getting Help & Support Contacts

If you believe gambling is causing harm to you or to someone you care about, please do not wait. Reaching out for help is a sign of strength, not weakness. keha88's support team is available 24 hours a day, seven days a week, and will always treat responsible gaming contacts with absolute confidentiality and without judgement.

In addition to keha88's own support team, we encourage players to seek help from independent organisations if they feel they would benefit from speaking to a professional counsellor or support service. Talking through gambling-related concerns with someone outside the platform can be a valuable and important step.

keha88 is committed to continually improving our responsible gaming programme. If you have a suggestion for a tool or resource that would help you or other Bangladesh players gamble more safely, please write to [email protected] with the subject line "Responsible Gaming Feedback". We review all feedback and use it to develop better player protection features.

18+  Remember: gambling should always be a form of entertainment. If it stops being fun, it is time to stop. keha88 will always be here to support you in making that choice.